Meet Our Silverwater Team - Optical Solutions Australia

Optical Solutions Australia Team - Silverwater

Dennis Zilic

Co-founder & National Director of Sales, Silverwater

As director of sales based in Sydney’s Silverwater office, Dennis is equally at home helping local installation managers at the trade counter with the cabling for their building site, as he is liaising with consultants and estimators who are tendering for some of Australia’s largest infrastructure and telecommunications projects.

And according to Dennis, it’s this unique ability to service customers and projects of all sizes that has allowed OSA to become Australia’s No. 1 independently owned and operated Communications, Networking and Security Distributor.

“I founded OSA back in 2002 with Mike not just because we both had a passion for (and experience in) distribution…

…but also because we wanted to do things better.

“We wanted to not only meet, but to exceed our customers’ expectations across a multitude of industries, including the mining, utility, telecommunications, education, government, construction and enterprise market segments.”

Dennis prides himself on his nation-wide well-stocked, strategically-placed warehouses with easy access to airports and major roads, as well as his team of highly trained customer service and support teams who provide outstanding local market knowledge.

“We never compete with our accredited partners, installation managers or resellers. We allow them to add value and we work with them to do that. In fact we provide training for our partners to further enhance their skill set.”

Dennis takes a very hands-on approach to his job. So much so that many of his customers he counts as good friends outside of work.

“We’re very client focused at OSA and I have enjoyed ongoing relationships with some customers for 25 years now.”

Richard Candrick

Branch Manager, Silverwater

Originally a landscaper by trade, Richard decided to pursue an alternative career working at OSA, and seven years on he’s still very glad that he did.

“OSA are willing to invest time and money into growth and opportunities for both our clients and for the staff. I’ve been put through many training courses, all of which then help me to further help our clients.”

As branch manager Richard oversees the day to day running of the Silverwater branch, as well as liaising with the other branches, he really enjoys the ongoing contact he has with staff from other branches and his client base here in Silverwater.

“I treat our clients as friends, because they are my friends! They text me on the weekends to update me with their kid’s footy results, and invite me to their birthday parties.”

Richard’s very family oriented and loves hanging out with his nephews, as well as playing sport.

Oh, did we mention the garden? Richard still keeps abreast of his landscaping skills by tending his veggie patch, looking after his lush lawn, and cooking with the fresh produce he harvests from the garden.

But luckily for OSA, he’s not returning to a career in landscaping anytime soon.

Matt Doxey

Internal Sales and Warehouse Manager, Silverwater

Matt plays a vital role in ensuring our Silverwater warehouse is fully stocked and organised at all times and that our OSA clients get their materials delivered on time and to the right location.

“All our customers and my colleagues are a pleasure to work for and there’s such a great variety in my work.”

And after 8 years working as a baker, we know Matt really appreciates our normal working hours as well!

Music, meeting people and visiting new places are all passions for Matt, he’s always looking forward to his next trip. And, of course, taking care of new clients at OSA.

Rob Candrick

Technical Sales Manager, Silverwater

Rob’s been with OSA for 16 years now, providing technical sales support, running the service centre and overseeing repairs and calibration of equipment.

So you could say he knows a thing or two about technical sales.

“Our clients and our suppliers are all an absolute pleasure to work in partnership with.

And to top it off OSA has such a healthy work culture…

…it really is a great company to work for.”

And when Rob’s not at work?

Baseball, snowboarding and holidaying take up the rest of his time.

Jeremy McKay

Junior Service Technician, Silverwater

Jeremy services and calibrates Exfo and Sumitomo splicers and cleavers, and other test and measure equipment. A born tech-lover, he enjoys learning all the acronyms and the mathematics behind how things work.

Jeremy has been taking technical equipment apart and putting it back together again since he was young. He built his first gaming computer at 15 and it’s still working.

‘If something breaks you’ve got to find out how to fix it, it’s a fault finding process. I find it a bit like a puzzle, it’s pretty exciting.”

Jeremy is looking forward to the opportunity to go to Canada to receive further training on Exfo equipment. He will be able sign off on product servicing and compile calibration reports.

Clearly not a fan of downtime, when Jeremy’s not at work, you’ll find him doing martial arts or in the Army Reserve.

Samantha Muscat

Business Development Manager (Security)

Starting her career with an interest in technology, Sam developed a passion & interest in the changing and evolving Security Industry while working at Bosch.

She brings over 12 years’ experience and expertise working with vendors and distributors in the Security Industry to her role at OSA.

Day to day, Sam liaises with customers on their security & networking requirements and assists the team in the Silverwater office with purchase orders and phone enquiries.

Sam values her strong customer service ethic very highly. Providing the customer with the solution they need when they need it is how she measures success.

She particularly enjoys working with OSA’s integrator partners and helping to put a solution putting together for the customer.

Keeping up with the latest technologies and advancements in security keeps Sam on her toes, and motivates her to keep learning. She enjoys working in her close-knit team and is excited to help OSA to grow in the Security Market

In her spare time, you’ll find Sam on the soccer field, or with a fishing rod in hand. And she loves spending time with family.

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