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Optical Solutions Australia Team - ACT

Evan Waugh - Account Manager, ACT

Evan Waugh

Branch Manager, ACT

Evan goes to work with a smile on his face everyday. In fact he’s so passionate about his work at OSA that if he won lotto the very first thing he’d do would be to enrol in a degree in photonics!

Evan’s incredible knowledge of the technical is equally matched by the importance he places on customer relationships.

“Because there’s just the three of us down here, our ACT branch is really unique. Canberra is a government town and most of our work is government related. And we get to know our customers really well because it’s such a small town.”

“Recommending the best quality products that meet standard compliance requirements, and engineering solutions for our customers is just one part of my job.”

“Our customers come back to OSA time and time again because of the level of support they know we’ll provide. Even if we’re not the cheapest quote we usually win the tender because our customers know that after the installation is done we also provide incredible technical support and training, ensuring they always feel comfortable with using the product.”

“And as for distribution and supply of product? Justyn, our internal warehouse manager is an absolute terrier. He’s really the best in the business in chasing gear. Basically, if Justyn or Greg can’t find it… it’s not in the country!”

When he’s not helping his client’s win tenders, Evan’s pretty busy helping his son win too. Their mutual love of motor car racing has taken them around the world to some pretty spectacular holiday destinations.

Justyn McGrath - Sales, ACT

Justyn McGrath

Sales, ACT

Having worked at OSA for just under 9 years now, Justyn’s built strong relationships with many OSA customers as well as the other OSA staff, both in the ACT branch and Australia-wide.

And for Justyn, relationships are at the very core of his work at OSA.

“Interactions with customers are my favourite part of my work. Because I look after internal sales and the front counter I get to interact with and know virtually everyone who walks into our branch. And even if I don’t know a customer when they first walk through our door they’ve usually come on recommendation from other clients.”

As well as serving clients at the OSA trade counter Justyn also looks after  the stock in the warehouse, priding himself on ensuring it is fully stocked at all times…with the products he knows his clients need.

Away from OSA, Justyn’s passions are rugby and travel, and his next trip overseas will be to follow the Wallabies tour.

 

Rowan McLarne

Rowan McLarne

Technical & Internal sales

Rowan spent the last 8 years in the automotive industry as a Parts Interpreter. But his love of IT and all things technical drove him to make a change.

In his Technical and Internal Sales role, Rowan provides technical information to customers, looks after general sales and assists in the warehouse.

Rowan enjoys the supportive team environment at OSA – they all get along well and support each other in any way they can.

“The support that is available from inside and outside our branch has proved to be invaluable. With different areas of expertise across the country, there is always someone more than happy to lend a hand to get the job done.”

Rowan enjoys problem-solving and finding the right solution for the customer.

OSA is giving him lots of opportunities to expand his knowledge. Getting across a large product range is always challenging but “working alongside some of the best people in the business makes it easy.”

Whether it’s getting out of town for a few hours on the motorbike or planning the next overseas trip, Rowan loves all things travel when he’s not at work.

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